[product-description]
Support 360
The effective installation and optimisation of design, data management and collaboration platforms need specialist expertise. Support 360 allows you to get on with your day job and leave the rest to us. Complete with genuine unlimited calls, simply select the cover to suit your business
environment.
Subscription Specialists
This is the team that you call when you need any type of help with
your software subscription. This could be guidance on how to
access your subscription, find out when your contract is due for
renewal or ask for help with using your subscription management
website.
Support Specialists
These are the teams that work with you to understand your
software problem and offer the best fix in the shortest time. We
have different teams for different problems. If you have a problem
installing the software you will speak to a member of our systems
team, if you have a question about using the software you will
speak to one of our product specialists.
Industry Specialists
This team will work with you and advise on how best to implement
your software. They have developed their expertise and
experience by using these products in organisations like yours.
Each team member has an in-depth knowledge of their assigned
products and how they are best used in real-world environments.
They are there to support you when you have a particularly
complicated problem.
For the essentials
- Support 360
- UK Support Desk
- ISO 9001:2015 quality
- accredited service.
- Log problems by phone,
- email or online.
- 4 hour response.
- Regular status updates.
- Further testing if required.
- Call escalation where
- necessary.
- Software efficiency.
[product-description-end][product-specs][product-specs-end][product-benefits]
Support 360
The effective installation and optimisation of design, data management and collaboration platforms need specialist expertise. Support 360 allows you to get on with your day job and leave the rest to us. Complete with genuine unlimited calls, simply select the cover to suit your business
environment.
Subscription Specialists
This is the team that you call when you need any type of help with
your software subscription. This could be guidance on how to
access your subscription, find out when your contract is due for
renewal or ask for help with using your subscription management
website.
Support Specialists
These are the teams that work with you to understand your
software problem and offer the best fix in the shortest time. We
have different teams for different problems. If you have a problem
installing the software you will speak to a member of our systems
team, if you have a question about using the software you will
speak to one of our product specialists.
Industry Specialists
This team will work with you and advise on how best to implement
your software. They have developed their expertise and
experience by using these products in organisations like yours.
Each team member has an in-depth knowledge of their assigned
products and how they are best used in real-world environments.
They are there to support you when you have a particularly
complicated problem.
For the essentials
- Support 360
- UK Support Desk
- ISO 9001:2015 quality
- accredited service.
- Log problems by phone,
- email or online.
- 4 hour response.
- Regular status updates.
- Further testing if required.
- Call escalation where
- necessary.
- Software efficiency.
[product-benefits-end]